Effective Date: January 2025
Company: SignalForge Automation
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how SignalForge Automation (“we”, “our”, “us”) collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and other applicable laws.
2. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, business details.
- Technical Data: IP address, browser type, device identifiers, cookies.
- Transactional Data: Payment records, purchase history.
- Communications: Messages, support requests, and feedback provided to us.
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and manage accounts
- Communicate with you about updates, offers, and support
- Ensure security, prevent fraud, and comply with legal obligations
4. Legal Basis for Processing
We process personal information on the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Data Sharing
We may share information with trusted third-party service providers (such as payment processors, hosting providers, and messaging platforms) only to the extent necessary to deliver our services. All third parties are bound by confidentiality and data protection obligations.
6. International Transfers
Where personal data is transferred outside South Africa, we ensure adequate safeguards are in place, such as contracts compliant with POPIA and GDPR requirements.
7. Data Security
We implement industry-standard technical, physical, and administrative safeguards to protect your data against loss, misuse, unauthorized access, disclosure, or alteration.
8. Data Retention
We retain your personal information only as long as necessary for business, legal, or regulatory purposes. Once data is no longer required, it is securely deleted or anonymized.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to processing based on legitimate interests
- File a complaint with the Information Regulator (South Africa) or your local data authority
10. Cookies & Tracking
We use cookies and similar technologies to improve user experience, analyze traffic, and provide personalized content. You may disable cookies in your browser, but some features may not function correctly.
11. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
📍 69 Constantia Boulevard, Roodepoort, Johannesburg, 1709
📞 +27 60 423 9753
📧 info@signalforge.online